@article{meleesesupportormayhem,
    type = "article",
    author = "Stephen Hibberd and Cliff Litton and Claire Chambers and Peter Rowlett",
    year = "2003",
    title = {MELEES - e-support or mayhem?},
    journal = "MSOR Connections",
    volume = "3",
    number = "3",
    pages = "29-34",
    url = "https://www.heacademy.ac.uk/sites/default/files/msor.3.3i.pdf"
}